RETURN & REFUND POLICY
At Zion General Trading LLC, we strive to ensure customer satisfaction with every purchase. If you are not completely satisfied with your order, you may request a return in accordance with the terms outlined below.
Return Eligibility
Customers may request a return within 7 days from the date of receiving the product.
To be eligible for a return, the following conditions must be met:
- The product must be unused and in its original condition
- The item must be returned in its original packaging with all accessories and materials included
- A valid proof of purchase or order confirmation must be provided
- The product must not show signs of use, damage, or alteration
Zion General Trading LLC reserves the right to inspect returned items before approving a return or refund.
Non-Returnable Items
For health, safety, and quality reasons, certain products may not be eligible for return or refund, including:
- Perishable goods or food items
- Hygiene or personal care products that have been opened
- Customized or made-to-order products
- Any item that has been used, damaged, or altered after delivery
Refund Process
Once the returned product has been received and inspected, customers will be notified of the approval or rejection of the refund request.
If approved, the refund will be processed through the original payment method used during the purchase. Refund processing may take approximately 7–10 business days, depending on the payment provider or banking institution.
Return Shipping
Unless the product is defective, damaged, or incorrect at the time of delivery, return shipping costs may be the responsibility of the customer. Shipping charges paid during the original order may not be refundable.
Damaged or Incorrect Items
If a product is received damaged, defective, or different from the order placed, customers should contact our customer support team immediately so that the issue can be reviewed and resolved as quickly as possible.
