Shipping & Delivery Policy

Order Processing

All orders placed through our website are processed within 1–2 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next working day.

Shipping Locations

We currently provide shipping within the United Arab Emirates (UAE) and selected international locations. Shipping availability may vary depending on the delivery destination.

Delivery Time

Estimated delivery times are as follows:

UAE Delivery: 2–5 business days
International Delivery: 5–10 business days depending on destination and customs clearance

Please note that delivery times may vary due to courier delays, weather conditions, public holidays, or customs procedures.

Shipping Charges

Shipping charges may vary based on:

Delivery location
Package size and weight
Courier service used

The final shipping cost will be displayed during checkout before completing your order.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email or SMS. This tracking number allows you to monitor the delivery status of your order.

Delivery Attempts

If the courier service is unable to deliver your order due to incorrect address details or unavailability of the recipient, additional delivery attempts or charges may apply.

Address Accuracy

Customers are responsible for providing accurate shipping information. Zion General Trading LLC is not responsible for delays or losses caused by incorrect address details.

Damaged or Lost Shipments

If your order arrives damaged or incomplete, please contact our support team within 48 hours of delivery with your order number and product photos so we can assist you.